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With the average turnover in debtors account for the last 3 months calculated as the total transfers to debtors ledger (excluding credit cards) for the last 3 months in average (i.e. divided per 3).
6. Standard reminder letters and control forms
- Collection letter- 1st reminder
- Collection letter- 2nd reminder
- Collection letter- 3rd reminder
- Collection letter- 4th reminder
- Telephone reminders- tracking spreadsheet
- Credit meeting minutes
- AR analysis-M8 report
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Objective
To ensure the timely preparation and distribution of debtor invoices to minimize delays in cash collection.
Policy:
1. A/R invoices must be generated from the A/R system and sent with necessary supporting documents to all debtors as per the pre – defined time schedule (ie within 2 days of checkout or monthly for some travel agents).
2. The date of mailing out the A/R invoice must be recorded. Alternatively, included emailing invoices in a PDF format.
3. A copy of the A/R invoices must always be kept in debtors’ filing until full payment has been received.
Procedure:
1. A time schedule stating when the invoices are due to be sent to debtors must be defined by the Credit Manager and strictly adhered to by Accounts Receivable.
- For Company’s individual guests: A/R invoice to be prepared and sent within 48 hours of checkout.
- For Travel agents: depending of the schedule or the date of Travel agents to receive the invoice and the agreement signed, or monthly basis.
2. For each guest folio transferred to City Ledger, Accounts Receivable will generate from the system an invoice per
Folio or per batch (grouping several folios in one statement) to be sent to the customer as detailed above. Any supporting documents as requested b the debtor, for proceeding to payment, must be attached (ie guest folio with related accommodation voucher/guarantee letter, etc).
3. For a hotel allowing payment in a foreign currency, the equivalent total invoice amount in the second currency must be stated on the system generated A/R invoice, using the exchange rate of the day of issuing the invoice.
4. Amended A/R invoices are not permitted. If a credit is due to a customer a credit note must be issued referring
To the original invoice.
5. All invoices with supporting documents must be verified for accuracy by the Credit Manger before being sent to the debtors.
6. In the event that the accommodation voucher or guarantee letter to support the billing is missing , Accounts Receivable must immediately inform the credit Manager who will liaise with the relevant Head of Department responsible for providing a copy of the missing document.
7. A debtor file for each account must be maintained by Accounts Receivable with a copy of the invoice, any accommodation vouchers/guarantee letters and guest folio kept in the file until full payment is received. In addition a copy of each month’s statement should be kept in the file.