Dear Pattanapong san,
Please be reminded that this case is not the first of its kind.
Cases like this have been happened few times in the past including the recent 2 case from EH60536 (refer attached file)
All of these cases share the same similarities that are
1. The pattern of the torn is inward – which show that the torn came from pushing/ loading
2. The roller paper is below the torn box (refer picture)
3. The horizontal goods are R-H350P4M model
4. The vertical goods are R-VG710P3M model
5. The damaged goods are located at the centre
6. The torn are all about the same length.
I believe the MO of your loading team are as below:
1. Load 2 lines or 6 units of the vertical goods (big refrigerator)
2. Load the horizontal goods (small refrigerator)
3. Load the 3rd line of the goods (goods in the centre is loaded lastly)
The damage occurred during the 3rd step of the process.
This is because, when the vertical goods at the centre is loaded, the field of view towards the horizontal goods above it is highly reduced.
Furthermore, the width of the 1 line or 3 units of the vertical goods (R-VG710P3M) are barely fit the width of the container.
During this time, lack of focus and excessive force used to push the vertical goods cause the horizontal goods to torn.
Please correct me if I’m wrong with your loading process.
If I’m correct, please review this MO and prevent this case from happening again.
Regards,
Izham