Answers to Frequently Asked Questions
Q: What does the term “IMAC” mean?
A: You will often see the term IMAC used when referring to certain standard IT products and services. It stands for Install, Move, Add or Change. These are considered “standard” because they are the same each time they are requested. For example, new employees often require the same products and services, such as a computer, a network ID and phone number.
Q: Where can I get an update about the status of my ticket?
A: Status updates are available online by going to support.mdlz.com and selecting the “My Ticket” link. You can also find out the status of a ticket by contacting the Kraft Foods IT Help Desk. Please have the ticket number available.
Q: Who do I call if I want to discuss the target fulfillment date?
A: Contact the IT Help Desk.
Q: Where can I find the phone number and e-mail address of the IT Help Desk?
A: IT Help Desk phone numbers and e-mail addresses can be found at: Local Help Desk Contact Information