6. Sample
In total, 25 hotel receptionists participated; 15 were female and 10 male. The youngest was 20 and the oldest 45. The average age was 32.14 years. The most common age (mode) was 28 years. The average length of working experience was 9.5 years; the minimum was one year and the maximum 26 years. The receptionists all had high school or college education.
A total of 398 hotel guests participated in the experiment. Among the guests, 172 or 43.2% were females and 226 or 56.8% were males. Their average age was 44.2 years. The youngest guest was 14 years of age, the oldest was 88. The most common age of the guests (mode) was 42 (20 guests).
Part of the hotel study was conducted in 11 hotels in the Riviera Portorož. These are medium-sized hotels, mostly full service and leisure dominant. In the city of Portorož, there are no other industries but hotels, hospitality and related trades oriented towards tourists’ shopping.
The group of social workers consisted of 27 professionals (25 females and 2 males). Their average age was 36.31 years and the dominant age was 26 years, meaning that most of the social workers were of this age. There were two older social workers, one of who was 57 and the other 60 years of age. The average length of the participating social workers’ work experience was 11.14 years; most of them had two years’ work experience. In total, they had a minimum experience of one year and a maximum of 38 years. According to Slovenian legislation, social workers need to be educated at the university level.
The group of clients consisted of 331 persons who visited their social workers. Of these, 292 were women and 39 men. The average age of clients was 39.81 years; the youngest was 18 years old and the oldest 80 years. The most common age of the clients (mode) was 28 years.
Part of the study done with social workers and their clients was carried out in five centres for social work in different parts of Slovenia.