Interpersonal communication
Previous literature reported that business expatriates should be aware of different
communication styles between cultures (Goodman, 1994). They need to learn the verbal
and non-verbal languages of the host country (Brislin and Yoshida, 1994; Goodman,
1994). This study found that it is important for US expatriates to understand different
communication patterns across cultures and learn how to deal with situations when
communication problems occur. In terms of language training, since many US
expatriates communicate with their Taiwanese associates in English, it is not critical
for US expatriates to learn Mandarin or Taiwanese. US expatriates need to learn how
to communicate in Mandarin if they are on an extended assignment; however, if they
plan to stay in Taiwan for a short time (less than two years), they can get by with only
English. This study found low importance from both groups for US expatriates to
acquire Taiwanese language skill despite the fact that it is a major dialect in Taiwan.
Although it is not a necessity, some respondents suggested that US expatriates would
find it helpful if they could communicate with Taiwanese people in Taiwanese.