Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Qualifications:-
Male /Female, Age between 25 – 40 years old.
Diploma, bachelor’s degree or equivalent
Knowledge of customer service principles and practices
Computer literacy in Ms Office (Ms Word, Excel, e-mail)
Knowledge of administrative procedures
Positivethinking, proactive and able to work under pressure
Able to work on own initiative and as part of a team
Product knowledge (Furniture or Flooring)
Good relationships
To become a member of our team please write in with full resume, stating present and expected salaries, and enclosing a recent photograph to the
Deal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verificationsSet up new customer accountsProcess orders, forms, applications and requestsOrganize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceManage customers' accountsKeep records of customer interactions and transactionsRecord details of inquiries, comments and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesManage administrationCommunicate and coordinate with internal departmentsFollow up on customer interactionsProvide feedback on the efficiency of the customer service processQualifications:-Male /Female, Age between 25 – 40 years old.Diploma, bachelor’s degree or equivalentKnowledge of customer service principles and practicesComputer literacy in Ms Office (Ms Word, Excel, e-mail)Knowledge of administrative proceduresPositivethinking, proactive and able to work under pressureAble to work on own initiative and as part of a teamProduct knowledge (Furniture or Flooring)Good relationshipsTo become a member of our team please write in with full resume, stating present and expected salaries, and enclosing a recent photograph to the
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