1.3 - Obtain information on features of current and in trend hospitality
products and services relevant to job role
1.4 - Use knowledge of the hospitality industry and its products and services
to enhance the quality of work performance
If we follow all the advice given previously, we should be starting to understand how we need to be
able to perform many different tasks if we want to work in hospitality. The good thing for us is that
there is a lot of help and training available for us to be able to gain the required knowledge of all
areas of the industry.
We can access this information from a number of different areas as we have discussed in point 1.1.
Never be so confident to think that you can never learn any more. What you must do is to constantly
be on the look-out for any changes within the industry that may affect your position. These changes
could include variations in:
Gaming legislation
Responsible service of alcohol
Food service/handling requirements
Multi-cultural issues
Legislation relating to working conditions
These are but a few of the things that we need to constantly be aware of to ensure that we are up-
to-date with our knowledge.
We need to constantly update and develop our knowledge of the industry.
You should always ensure that you keep up to date, not only with changes within the industry, but
also with the products and services you offer. Nothing is worse for a customer than to ask for advice
on a product or service and for the employee to have no idea what they are talking about.
A customer may already have a lot of knowledge but wants some
advice which could then make you look incompetent if you give
them information they know is wrong. Obviously if you have only
just started the job, you will not be expected to know everything
but it will be partly your responsibility to make sure you get to
know the products and services the organisation offers.