And although this sprawling new terminal now looks almost empty, planners are already working on Terminal No. 3, which will open early in the next century.'' (Sesser, 1992, p. 44). The state has complemented its investments in airport capacity with a host of eciency improvements and amenities designed to further distinguish the airport from its rivals. This concerted efort has enabled Changi Airport to win an endless stream of accolades. Government leaders are keen to highlight these awards because they give Singapore an advantage versus its regional rivals, both in the international airline industry and in the broader battle for the foreign investments upon which the city±stateÕs economy depends.