To determine the impact of improving organizational performance through quality efforts, the GAO study analyzed empirical data in four areas: (1) employee relations, (2) operating procedures, (3) customer satisfaction, and (4) financial performance.
To determine the impact of improving organizational performance through quality efforts, the GAO study analyzedempirical data in four areas: (1) employee relations, (2) operating procedures, (3) customer satisfaction, and (4) financial performance.