We acknowledged your request krub.
Before I’ll onsite to support this case, this pc is not provide from KDDI Thailand and could you please check the window license key of this pc krub?
If we reinstall window and we don’t have a window license key of this pc, it’ll had affect for this pc can’t work krub.
Please kindly confirm the information as below krub:
- Window license key of K.Ann’s PC
- Standard Program on this pc
We’ll call to confirm this information to you again on Monday morning krub.
Sorry for your inconvenience krub.
If you have any inquiry, please do not hesitate to contact me.