Hilton Worldwide’s Conrad Hotels and Resorts brand is dipping into enhanced guest personalization via a new mobile-optimized microsite, accessible through its concierge application, that enables travelers to book rooms and select curated itineraries according to interests or amount of available hours.
Conrad Hotels and Resorts is undertaking a cultural shift in hospitality, thanks to the burgeoning amount of consumers opting to book accommodations and activities through their mobile devices. The Stay Inspired experience will go beyond the standard booking process to allow guests to select nearby activities in one, three and five-hour increments, a move that will likely resonate well with consumers with busy schedules.
“This is a very smart move for Conrad Hotels and Resorts,” said Gautam Lulla, president of Travel Tripper, New York. “Travelers are looking for a more curated and personalized experience.
“StayInspired is giving Conrad Hotels an upper hand by offering travelers more tailored options and showing that it truly understands what its customers are looking for,” he said. “It won’t see an immediate surge, but could see a slow, steady growth of bookings.