the kitchen assistants are trained accordingly. they are given extra classes in order to meet the quality standards set by pizza hut around the world. this strategy is important in order to stratify the customers this strategy is quality management staff is also present at pizza hut. the shift manager have the task to observe whether the quality standard are met or no, whereas there is a total quality standard department at the main office in Karachi. this department has the task to implement quality standard whether they are achieved or not