With BPM, you can automate the execution of many process
tasks that may have previously been handled manually. You
can combine new and existing services to do this. For tasks
that still require manual handling, BPM will coordinate the
workflow and direct action by notifying people and presenting
them the information they need to perform their work. If the
customer service manager needs to review a high-value order,
BPM sends a notification via e-mail or to a task inbox in the
process workspace.