On the face of it, the IT department is a section of the corporation serving the
information and communication needs of the business. Its primary focus is
technology, its people are largely engineers. This is one way of looking at IT. But
it is one-sided and divisive. It is the view from outside IT. Technology? Engineers?
These are simplistic terms, mere categorizations. The problem comes when the IT
department comes to see itself in these terms, in other words adopting a view of
itself as created by those who never really understood IT in the first place.