McDonald's at a branch level encourage employees in their decision making process. They are suitably trained to gain customers, make them feel comfortable and provide them with the best service
Provide many training opportunities to enhance their capabilities and skill-set
Employee empowerment at middle management level to ensure quick decision ability, thereby reducing the prospect of job-dissatisfaction and improve job performances.
Having analysed the existing quality management practises, the following section discusses the scope of improvement in the quality processes that are aligned in meeting the organisational objectives of McDonalds.