Users’ responses in this part of the survey have been positive towards chat systems. Most feel safe chatting over their service of choice. This could be because their feeling of safety has never been challenged. It is apparent that users seem to have preconceived notions about which communication mediums are “safe” and which are not. The respondents mentioned
email and phone systems as more secure alternatives to chat.However, email suffers from many of the same vulnerabilities
as chat and the phone system has a long history of compromises