Greetings from Amazon Seller Support,
Hello, this is Belle the associate you have spoken with a while ago. Thank you for contacting us with regards to your concern. I would like to say that I enjoyed working with you and I'm glad I was able to assist you for today.
For your reference, please send email to ask an update for your request.
Please follow this instruction:
1. Go to sellercentral.amazon.com
2. Look for your Manage Your Case Log.
3. Look for Case ID: 1452022931
4. Click "View or Respond"
5. Choose Email then send message
Thanks for being part of the Amazon.com selling community. We are always here to help you out whenever needed.
If you need further assistance please feel free to call us back and we will be more than happy to assist you.
You can request a call from us seven days a week between 5:00am and 6:00pm Pacific Time. To request phone calls from your Seller Central account you can use the "Call me now" feature through below steps:
1. Click on "Contact Seller Support" button in the "More ways to get help" box found on the right side of Help pages. Or you can simply use the "Contact Seller Support" link available at the bottom of all Seller Central pages.
2. Select the service and then select the issue for which you require our help
3. Select "Phone" tab
4. Select your country
5. Enter your phone number and Extn. (if any)
6. Check "+ This issue is urgent and requires immediate attention", box if required
7. Click on "Call me now" button
We will call you and assist with your questions and concerns.
We wish you all the success to your future online sales.
Take care and have a wonderful day.
Thank you for selling with Amazon,
Belle
Amazon.com Seller Support