The best competitors use training and development practices to improve
the ability of the workforce to implement their business strategy. At the
Ritz-Carlton Hotel Company, training teaches new employees about the
Company’s values, and it helps experienced employees continually improve
the quality of their service. The Ritz-Carlton Hotel Company has become so
widely recognized for its ability to use HR practices to support quality service
that it decided to teach other companies how they can improve. Interested
managers and executives can attend classes and presentations at the firm’s
leadership training center and buy consulting services.