1. Develop an understanding of what motivates their customers to accept mobile marketing communications, including what consumers perceive as benefits in this context. Optimal strategies will vary between sectors and brands, and is likely to be impacted by the organisation’s potential for engagement in those applications that consumers regard as valuable such as ticketing and appointment and travel alerts.
2. Hone their competence in marketing communications approaches that respond to consumers’ desire for control over the marketing communications that they recieve, and give consumers the confidence to trust them.
3. Develop a repertoire of pull marketing communications approaches, including website content and applications that customers value, and provide access to these and other content through QR codes.