Linda surgeon, AOE’s president and CEO, is not satisfied with the financial reporting capabilities of AOE’s new ERP system. Although the monthly closing processes now takes less than two days and provide management with timely information about the firm’s financial performance, the new ERP system only provides information about one dimension of AOE’s performance. At a recent retreat AOE’s top management developed a multidimensional report, called a balanced scorecard, for AOE. The proposed balanced scorecard integrates traditional financial performance of key business processes with several other non financial measures. The task now is to ensure that this balanced scorecard can be produced in a timely manner.