Documentation
In order to ensure the smooth handling of your claim it is important that you supply the documentation below with your claim.
General Cargo
Copy of both sides of OOCL transport documents e.g. original bill of lading or seaway bill (not non-negotiable or other copies)
Letter of Authority to act, from party with rights to the claim, if claim not being filed by cargo interests or subrogated underwritersSubrogation Receipt, if claim filed by cargo underwriters or their agents
Original commercial invoice
Packing list
Export / import declaration if applicable
Customs declaration
Survey report with original photos certifying the nature and extent of the alleged loss/damage
Calculation of claim
Salvage invoice or destruction certificate
Veterinary certificate (if applicable)
Short delivery certificate, if CFS terms apply
Testing reports and Lab test reports
Other substantiating documents where applicable