Process maps vary considerably and the symbols found in web versions are remarkably inconsistent. Nonetheless, it is possible to use the symbols that you already know from drawing flowcharts to create process maps, including: a rectangle (to represent a process), a diamond (to represent decisions), an oval (to depict the starting and ending points for a process), an off-page connector, and a document symbol. Creating a good process map requires a blend of art, science, and craftsmanship, all of which mostly comes with practice. Here are some guidelines to use when drawing process maps.4