How to Evaluate Resilience?
A significant challenge to evaluating the resilience of organisations is the complexity of organisations,
and the ever-changing context within which they operate. This is the subject of a six
year research project underway in New Zealand (Resilient Organisations, 2005). The research
explores:
• The decision-making context of risk management and business continuity planning within
organisations;
• Their ethos towards preparing for extreme events;
• An organisation’s potential to be adaptive and even prosperous in crisis situations;
• Perceptions within organisations around their levels of manageability and control over
unexpected events;
• The criticality and resilience of inter-organisational relationships and how these are managed
by organisations;
• The role of an organisation in the wider community, and how expectations of performance
after a major event align with those of the wider community.