6) Process - service providing steps or processes, regulations and how the job is done to create and promote goods and services to customers, for example, making decision on customers and firm’s personnel policies,
7) Physical evidence - an environment associated with service providing, the place where customers and business providers interact, and any tangible components that facilitate or communicate that service
8) Productivity and quality of service - factors affecting the productivity and quality of service industry such as service quality, customer satisfaction, ability to meet customers’
needs, ability to resolve customers’ problems, modern tools and equipment and service quality assurance.