The tourism industry has the potential to provide sustained economic growth for Jamaica according to HEART Trust NTA [30]. Expatriates should understand the human resources that they manage in Jamaican hotels and understand the differences that may impact how they manage [31]. Some challenges facing the Caribbean, including Jamaica include the issues of alienation, absenteeism and low productivity, need for more training, poor service levels, and finding the right people for the job [32,33]. Studies by Carter conducted in 1997 showed that 48% of hotel workers admitted that they were not exerting their best efforts, indicating a vast amount of untapped potential and lost productivity. The Foreign Investment Advisory Service [34] indicated that the availability of both skilled and unskilled workers in Jamaica was low.