Regarding both e-mail , It’s not clearly . hence , I do the conclusion as my understand as below.
1. We cannot to claim the broad because we have made hot swap (Interchanged card with power on) refer to khun Jorgen’s e-mail on 10th June 2016 .
2. Khun Jorgen and P’Jimmy need to close the CCR of this issue because we have already used the new card .
If you agree and confirm as my conclusion , please consider and approve this invoice for we do the payment to supplier.