3.1b(1) Through the integration of its student and
stakeholder-focused mission, vision, and values into all
aspects of its operations, NCON has built a culture that
fosters customer engagement and facilitates a consistently
positive experience for its students and other stakeholders.
For example, NCON’s key work processes are based on the
college’s student-centered mission. Likewise, NCON has
designed its workforce performance management system
(5.1a[3]) to support its vision, mission, and values. Annual
evaluations of faculty and staff are linked to the mission
to promote lifelong learning and healthy communities, the
vision to be an exemplar of excellence among schools of
nursing, and the values of competence and quest for knowledge.
As a result, rewards and recognition (Figure 5.1-1) are
related to superior, innovative performance; faculty pay is
linked to instructional performance, as well as community
service; and customer service is a major element in staff
performance evaluations.