In 2004 IATA launched “Simplifying the Business”, an industry-wide programme designed to make passenger travel easier and more efficient. It comprises five core projects:the implementation of 100% electronic ticketing
bar coded boarding passes
common use self-service check-in
radio frequency identification (for baggage in addition to several other areas)
paper free air cargo with IATA e-freight electronic document system
Now, Simplifying the Business is entering a new phase, with the development of processes supporting of a new set of self-service solutions enabling passengers to manage all aspects of the journey from reservations to arrival: check-in baggage processing documentation checks irregular operations boarding and post-flight activities. for Simplifying the Business. “It’s not surprising because the modern customer wants speed, convenience and control. The new set of projects will give them that and at the same time allow airlines to become more efficient.”