The industry today grapples with attrition at operational and lower levels, exacerbated with a non-conducive work environment and poor monetary compensation. And change is but inevitable in the industry. Ideally evolving around the potential, performance and attitude of an employee, training needs to reflect the changing needs of the industry, which is transforming. While staff to guest ratio is plummeting, the mufti-tasking skills of employees are increasing proportionally. The invasion of technology through each category of hotels demands that clerical tasks are substituted by competent service-oriented knowledge workers, and menial tasks are outsourced to external organizations.