As a Chinese from China, after seeing the video, I feel so embarrassed and indeed want to apologize for the bad things done like this on behalf of them. It’s a shame! I can fully understand how the lady feel and perhaps other foreigners at the airport feel. Many Chinese including me have turned or learnt to be civilized, and it will take more time for others, especially those uneducated new rich, to learn about the civilization. Hopefully more Chinese will become better. Lastly, sorry to for the disgrace again!