Firstly, please accept our sincere apologies for the inconvenience that you are experiencing with the game.
Please note that we are currently replying to every email that we receive.
Therefore, you may receive this email multiple times if you sent more than one inquiry.
We would like to assure you that we are working to fix this problem and we hope to be able to provide you with a solution in the near future.
Please understand that our investigation may take a while.
However, we are doing our very best to promptly rectify this issue, and we would appreciate it if you would allow us just a little more time to resolve the problem.
If we have anything to report we will contact you using this email address, or by posting a general announcement on the in-game 'Notice' page.
If you require any further information, please feel free to contact us again via the inquiry form.
Once again, we apologize for any inconvenience this may have caused, and appreciate your kind understanding and continued patience.
Kind regards,