{think} ˆ a ranking of how
much thought is given while at work to community involvements.
3.3.2 Community support of a business: The community support of the business is de-
ned mainly in terms of patronage and promotion. Note that other characteristics
of the community, such as the level of trust {TRUST} or the friendliness of the
town {FRIENDLY} are included in the analysis, but not as part of a potentially reciprocal community support relation. The respondents’ subjective assessment of how
much support they receive from the town was reected in ve questions, which
were averaged into the variable labelled {TOWN}. One question directly asked the
respondents to rank the town’s appreciation of their business {appreciate}; fewer
than one-half replied that they felt somewhat or greatly appreciated. Another question asked if residents ‘support local business’ {supportive}; 45% of the respondents
agreed, and 6% strongly agreed. Almost 60% replied that they were satised
( 19% ) or very satised ( 40% ) with their relationships with their own customers
{satised}. Almost two-thirds reported their customer loyalty {loyal} to be predictable ( 36% ) or very predictable ( 29% ) . Respondents felt that people of their town
cared ( 53% ) or really cared ( 6% ) about the fate of the business {care}. The nonmissing responses to these ve ordered categorical variables were averaged to generate {TOWN}, a continuous variable bounded between ( 1, 5) . The term {TOWN}
was used as a measure of unilateral, but potentially reciprocated, community support of the business.
The summary statistics for three of the ve unilateral support variables are presented in table 1. As explained above, a business’s unilateral support of the community
was dened as taking one or both of two forms: cash or in-kind donations by the
business {PROF} ˆ {DONATE} and/or {SUPPORT}; or service or boosterism by the
business person {PERS} ˆ {SERVE} and/or {BOOST}. The denition of the community unilateral support of the business included the community’s patronage of and
attitudes toward the business, as perceived by the business person {TOWN}. The
variables {SUPPORT} and {BOOST} had no signicance as main eects in the
model, which is why their summary statistics are not presented in table 1.
3.3.3 Reciprocity: Reciprocated support was previously dened as the joint occurrence ( also known as the interaction eect) of business support of the community
and community support of the business. Six versions of interaction variables were
considered, as shown in gure 2. Any/all of these interaction terms measure reciprocity. The summary statistics for three of the six reciprocity variables are also pre-
238 M AUREEN KI LKENNY ET AL.
Downloaded by [Kasetsart University] at 04:27 22 July 201
{think} ˆ a ranking of howmuch thought is given while at work to community involvements.3.3.2 Community support of a business: The community support of the business is de-ned mainly in terms of patronage and promotion. Note that other characteristicsof the community, such as the level of trust {TRUST} or the friendliness of thetown {FRIENDLY} are included in the analysis, but not as part of a potentially reciprocal community support relation. The respondents’ subjective assessment of howmuch support they receive from the town was reected in ve questions, whichwere averaged into the variable labelled {TOWN}. One question directly asked therespondents to rank the town’s appreciation of their business {appreciate}; fewerthan one-half replied that they felt somewhat or greatly appreciated. Another question asked if residents ‘support local business’ {supportive}; 45% of the respondentsagreed, and 6% strongly agreed. Almost 60% replied that they were satised( 19% ) or very satised ( 40% ) with their relationships with their own customers{satised}. Almost two-thirds reported their customer loyalty {loyal} to be predictable ( 36% ) or very predictable ( 29% ) . Respondents felt that people of their towncared ( 53% ) or really cared ( 6% ) about the fate of the business {care}. The nonmissing responses to these ve ordered categorical variables were averaged to generate {TOWN}, a continuous variable bounded between ( 1, 5) . The term {TOWN}was used as a measure of unilateral, but potentially reciprocated, community support of the business.The summary statistics for three of the ve unilateral support variables are presented in table 1. As explained above, a business’s unilateral support of the communitywas dened as taking one or both of two forms: cash or in-kind donations by thebusiness {PROF} ˆ {DONATE} and/or {SUPPORT}; or service or boosterism by thebusiness person {PERS} ˆ {SERVE} and/or {BOOST}. The denition of the community unilateral support of the business included the community’s patronage of andattitudes toward the business, as perceived by the business person {TOWN}. Thevariables {SUPPORT} and {BOOST} had no signicance as main eects in themodel, which is why their summary statistics are not presented in table 1.3.3.3 Reciprocity: Reciprocated support was previously dened as the joint occurrence ( also known as the interaction eect) of business support of the communityand community support of the business. Six versions of interaction variables wereconsidered, as shown in gure 2. Any/all of these interaction terms measure reciprocity. The summary statistics for three of the six reciprocity variables are also pre-238 M AUREEN KI LKENNY ET AL.Downloaded by [Kasetsart University] at 04:27 22 July 201
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