Facilitating a seismic change
Back in February, Lonergan's team was busy preparing for
the next steps once the transformation announcement had
been made. "It was an incredibly challenging time for us, both
personally and professionally," she says.
"What we're going through at the moment is a seismic shift in
both our industry and the way we operate. It means that every
single person at Qantas has to operate differently."
The HR department was first in line, so Lonergan's team
had to deal with job losses themselves while at the same time
guiding the rest of the business through what she describes as 'an
unprecedented period of change'. "We [management] made the e'.