His membership card swapped with another person when him paid in Lui restaurant. He got membership card of Pol.Lt.Col.Nathapan Sresthputr # 126033, and he is not happy so much, then he want to complain to GM of Conrad hotel. And he came to hotel to complain again. because he wanted to stay at the Hilton Pattaya and booked on 5 Dec 16. If he can't use his vouchers will complain to GM. But on 5 Dec vouchers can not be used anyway. So I call the Hilton Pattaya and told what happened about in this case and ask for permission, Issuing temporary with temporary letter to Hilton Pattaya and then them accept. So i inform to Duty of Conrad. However, check with the Hilton Pattaya member has canceled successfully. Khun Asvin last expires 01/15/17. Duty at conrad will ask with membership again.