i'm writing this letter to bring your attention that i'm not happy with service at your hotel. i was stay in your hotel at 1-3 march 2015 . booked the hotel online and i had secured a great price of 2,500 baht per night, plus tax. but when i checked out, my bill was 1,500 bath higher than i expected. i found there was a 500 bath per night resort fee. i would refuse to pay it but my credit card was charged anyway. i don't know about this fee and i would like your assistance in obtaining a refund
i'm writing this letter to expect to help me obtain a refund and i would be glad to discuss the matter with someone from our office