Enterprise-level is not determined by the size of
the company. Very large global companies have
many projects and task flows that are relatively
simple. Conversely, DCG has worked with a small
midmarket company with less than $100 million in
revenue that must manage complex multilingual
engagement and eCommerce interactions in
over two dozen countries. Moreover, companies
of all sizes should be constantly alert to evolving
requirements and the accelerating pace of change.
Especially in the context of customer experience
management, today’s “good enough” solution
is virtually guaranteed to be overwhelmed by
tomorrow’s requirements.