I would like to apologise for the error made by our company in supplying your order number 9857/E dated 9 June 2015.
You also informed us that the colour of the dresses that you did receive was not consistent. You said that the colours of different dresses were slightly different shades of red, some being more of an orange colour. You also said that one of the dresses had two different shades, with the arms being lighter than the skirt.
We have told our clerk be more careful with invoicing. We have also complained to the factory about the colours.
We have dispatched 100 new garments by express courier. They should arrive by Monday, 13 July 2015.
To show our goodwill, we would like to offer you a 20% discount on your next order with us.
We look forward to receiving your further orders, and assure you that they will be filled promptly.
Yours sincerely,