I understand your concern. Please allow us to resolve this issue completely and please be patient while we finalize all of the installations to your satisfaction.
With a leak it is standard process to attempt to remediate and monitor for recurrence. With very small leaks it sometimes takes longer to identify their exact origin as the fluid flows slowly. At this point the identification of the issue is a small crack in the welding at the bolt. This is the same area where we have been focused. The distributor recommends ‘cold welding’ or sealing with epoxy. We feel the welding will be the best long-term fix and the distributor is offering a 10-year warranty for the welding of the leak and an increase of warranty for the fuel tank to 2 years.
We are working closely with the distributor to resolve this problem and we recommend allowing them to complete the installation instead of making drastic changes at this stage.
Customer satisfaction is critical to Aware and we look forward to your satisfaction with the finished products.
Tawatchai will continue to work with you and provide updates for the data center work.