While the centralized model made perfect sense
from a business and risk-mitigation perspective,
there was something missing from the system.
Surprisingly, the HRGs had similar misgivings.
Many of them missed being involved with some
of the employee relations issues that helped them
understand the pulse of the organization. As a
result, the HRGs also wanted a consistent point of
contact that could provide data on organizational
trends. Thus, the HRGs wanted a relationship
with the ERCs as much as the ERCs wanted one
with them.