Unfortunately there’s a problem
B: Hello, I’m Micheal Owen. I’m ringing to complain about problem.
A: Oh! What's wrong?
B: I have not received some equipment including staples and coloured ring binders.
A: I’m very sorry about the problem.
B: It’s not first time we have had this problem.
A: I’m sorry to hear that.
B: If the problem is not resolved we’ll have to renegotiate the contract.
A: Don't worry. Our new shipment will reach you in coming soon.
B: OK. I trust you. I will wait.
A: Thanks very much. Bye
B: Good Bye.