The first two models deal with ICT/IS in general
but Heeks model is for ICT/IS implementation in
government and especially in developing
countries. All these models act as useful guides in
highlighting some of the key variables that affect
ICT success. They are considered in this paper as far as they help in shaping the process of
identifying the areas of weaknesses in ICT
implementation in government. In this paper,
functionality is considered to depend on ICT
systems and usability and utility are crucial in
determining stakeholder satisfaction, which
increases stakeholder acceptance, and reduces
resistance to adoption.