Flexibility: The degree to which the supply chain
can respond to random fluctuations in the demand
pattern.
4.2. Quantitative performance measures
Quantitative performance measures are those
measures that may be directly described numerically.
Quantitative supply chain performance
measures may be categorized by: (1) objectives that
are based directly on cost or proÞt and (2) objectives
that are based on some measure of customer
responsiveness.