The two LCs both had over 10 years of experience. A computer randomly generated the LC’s call schedule. Each LC followed up with the patients she initially saw, unless unforeseen circumstances such as illness occurred, necessitating follow-up by the other consultant. We fur- ther ensured standardization of the intervention by having the LCs generate a formal tool to as- sess the mother and infant.
At the end of the study period, an International Board Certified Lactation Consultant, inde- pendent of the study, was asked to review 10% of the files kept by the study LCs to ensure that