ATTRACT MORE BUYERS—AND BOOST YOUR SALES—WITH HASSLE-FREE RETURNS
A generous policy and easy returns are must-haves for most of today’s online shoppers. Hassle-free returns gives you an easy, cost-effective way to gain a competitive advantage—by offering the confidence-inspiring return policy buyers are looking for.
BETTER FOR BUYERS, AND EASIER FOR YOU
When you opt in to hassle-free returns, the entire returns process is virtually automated for you and your buyers—with clear options and easy next steps. As always, you decide whether to accept returns on any eligible listing, and can communicate with buyers anytime using eBay member-to-member email. You’ll even have the flexibility to offer replacements instead of refunds in certain situations.
TAKE ADVANTAGE OF EVEN MORE TIMESAVING BENEFITS
When you opt in to and start using hassle-free returns, you can take advantage of the following benefits right away:
Anytime buyers request a return, an eBay return label is provided automatically
When buyers return an item, tracking is uploaded automatically so you can track the status of the return—and see when it will be delivered back to you
When you use eBay labels for the original shipment, the return shipping cost will never exceed the original shipping price
You can set automation rules to streamline your business practices—for instance, issuing a refund rather than a return if the item is under a certain value
Buyers receive a refund automatically six business days after the item has been delivered back to you—as long as you haven’t asked eBay to step in and help
SAVE TIME ON REFUNDS, GET FEES CREDITED AUTOMATICALLY, RELIST FOR FREE
With hassle-free returns, you don’t have to wait for your buyer to confirm they received the refund before your fees are returned. Once you receive the return and issue the refund, your final value fees will automatically show up as a credit on your next invoice. Plus, you can relist the item for free.
BUILT-IN SAFEGUARDS HELP PROTECT YOUR REPUTATION
To help protect you from inadvertent defects—and from buyers who may misuse returns—eBay has built a number of safeguards into the return process. For example, if you believe a buyer may have misrepresented the reason for their return to avoid paying for return shipping, you can ask eBay to step in and help without issuing a refund.