Lesson 5: Coach for performance (5.20)
Three-minute coaching
"You can do that in three minutes, and that person is going to leave with something that they can think about or something that they can do."
Leaders and managers often have limited time for coaching. With that in mind, Kirstan developed an abbreviated approach to coaching that condenses the GROW model into four questions. In this video, Kirstan shares her "three-minute approach" to emergency coaching situations.
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KIRSTAN MARNANE: One of the issues that leaders and managers face in coaching is how much time it takes. It doesn't have to take a lot of time.
If somebody comes to you and asks for some coaching, they're struggling with something, you can even ask them a simple question of, kind of, where are you on solving this on the scale of one to 10? And if they say three, you ask them, what would it take for you to get to four?
And you can do that in three minutes, and that person is going to leave with something that they can think about or something that they can do.
I worked with Miles Downey, who's a very famous coach in the UK. And I wanted to teach people the GROW model, but I didn't have very much time. And I said, this is so important. It's such a great structure for conversation. Not the only one, but a very good structure. How could we teach this to them very, very quickly?
So we boiled the GROW model down to four statements, really, which were: Tell me what the goal is. Tell me what more we need to know about this. Tell me what your options are. Tell me what you're going to do next.
I've used this myself with my own teams when I didn't have a bunch of time, and said nothing else. And afterwards they told me, that was the most amazing coaching session I've ever had. And I realized how important it was to keep my mouth shut as a coach, and to just ask the questions.
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