Thank you for the information provided. Unfortunately there are some points to clarify regarding the crosswire vertical transporter:
- We had already supposed that the transporter’s transmission coupling may have been a weak part of the machine. For this reason we had already provided by warranty two new coupling in order to replace the weak ones.
The spare couplings have been sent to Saraburi last May 2015 (please check the attached bill), but today we have seen in your report that the new coupling have not been replaced in Chonburi plant.
We kindly suggest to investigate about the spare couplings we sent you.
- Unfortunately, the shaft of the transporter’s frame is one piece made. Please find attached the frame drawing that allow you to check it. It will be necessary to repair the transporter frame’s shaft before the installation fo the provided new coupling.