United gives customer service reps 6,000 iPhones
The next time you find yourself stranded in an airport, pleading with a customer service representative for help, they just might whip out an iPhone 6 Plus.
Starting next year, 6,000 United Airlines (UAL) customer service representatives at U.S. airports will be outfitted with iPhones running custom United apps. At first, they'll only be able to do basic tasks, like print new boarding passes or baggage tags for people who have already checked-in. They'll be able to look up other flight options, but not rebook passengers.