A Drill Sergeant at First
Mark Young is the head of the painting department in a large hospital. 20 union employees report to him. Before coming on board at the hospital. he had worked as an independent contractor. At the hospital, he took a position that was newly created because the hospital believed change was needed in how painting were provided.
Upon beginning his job, Mark did a 4 -month analysis of the direct and indirect costs of painting services. His findings supported the perceptions of his administrators that painting services were inefficient and costly. As a result, Mark completely reorganized the department designed a new scheduling procedure, and redefined the expected standards of performance.