before purchase information searching about products
and merchandises may be viewed as an expense and/or an experience. The authors discuss that
theory is indistinguishable in edifying the effect of each form of search on a consumer's final
product profit intentions. Other research question are established in relation to core theory that
forecast unpredictable effects of search upon both product fulfillment and return intentions.
Results in the long run advise that a consumer's investment in search that is viewed as an expense
weakens satisfaction with a product, while encouraging return intentions. Contrariwise, search
viewed as an experience increases satisfaction and diminishes return intentions.