Management sometimes sets the wrong tone be not responding appropriately to matters brought to their attention, such as ethics concerns or reports of malpractice. All too common, whistle-blowers (employees who draw attention to suspected malpractice) are often ignored, such as Sherron Watkins was initially at Enron. To correct such a situation, Abbey National, a British bank, set the right tone by producing a booklet about whistle-blowing and by providing contacts inside and outside the firm for employees who are concerned about malpractice. In so doing, management set the tone that honesty and integrity are valued and rewarded by the organization.